PRIVACY POLICY

The Emotions Guide is provided through the New Zealand based company, Kaituna West Limited (New Zealand), NZBN 9429 0414 54800 which is referred to in this policy using "we".

We respect your personal information (“information”) and value your trust in us to take care of it.  Our own guiding values, and how they apply to your information are:

  • Respect - you have control over your experience with us, and we respect your choices on what information we collect, and what we use it for

  • Transparency - you know what is happening with your data

  • Care - we take care to ensure your data is protected

  • Minimal - we keep the collection and use of your information to the bare minimum required.

We are also bound by the New Zealand Privacy Act 1993 (“Privacy Acts”) and New Zealand Privacy Principles ("NZPPs").  More information regarding these principles can be found on the NZPP page of the New Zealand Privacy Commissioner website.

1. The Kinds of Personal Information That We Collect And Hold

We may collect and hold information about you including:

  • Contact information and identification such as your name, contact number(s), email address(es), residential and/or business address(es). Please also see the website platform provider's (Squarespace) privacy policy page for more info;

  • Payment-related information in connection with your purchase of our products and/or services. Note that payment-related details (such as credit card details) are provided to a third-party commerce provider (Stripe) directly. We do not collect or store that information. For more information, please see the Stripe Privacy Policy page;

  • Communications made with us via email, phone, mail, web form, or social media channels;

  • Information provided by you during coaching sessions (see sensitive information sub-section below);

  • Information provided by you during our marketing campaigns or surveys;

  • Experience control actions such as opt-in, opt-out, register interest, unsubscribe, shopping cart functions, and other mechanisms that you can use to explicitly control your experience with us.

  • Information to enable operation of some features and functions such as online shopping cart functionality, members only area on our website, etc.

  • Cookies and other technology. Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser. We use cookies in the following ways:

    • When you use and access the Services, we may place a number of cookies files in your web browser.

    • We use both session and persistent cookies on the Service and we use the following types of cookies. To learn how you can control information collected about you using cookies and other technologies see here.

      • Essential cookies (for login) - we use essential cookies to authenticate members and prevent fraudulent use of membership accounts.

      • Analytics cookies - we use basic analytics cookies to track information how the Service is used so that we can make improvements. We also use analytics cookies to test pages, features or new functionality of the Service to see how our users react to them.

        We only use the bare minimum of cookies native to the Squarespace platform, and do not use cookies such as Google analytics or Facebook pixel to ‘boost’ our capability. When we embed content hosted on other platforms, such as flipbooks or videos, we prevent/restrict the transfer of information to those providers wherever possible.

  • Usage information - we may collect and hold information that your interactions with us have generated. This information is collected so we can see which content we are providing is of interest to our audience in general. The type of information we collect includes information that shows us how our website (Squarespace, "Online Platform") is being used. Usage Information may include your IP address or other unique identifier for the device used to access our Online Platform ("Device Identifier"), browser type, device type (computer, mobile phone, tablet or other device), operating system, application version, country, city, date and time of visit, pages viewed, preceding page views, and your use of widgets or applications across our Online Platform.

Note: If you provide us with personal information about another person (such as when purchasing a product or service on their behalf), please refer them to this Policy so they can understand how their information will be handled.

We will never sell your information, or make it available to anyone outside of the providers required for the basic functioning of the Emotions Guide.  

2. How We Collect Your Information

We may collect information in a variety of ways, including directly from you, for example:

  • When you complete a form to subscribe to notifications or news updates.

  • When you complete a form to purchase one of our products, book an event, subscribe to a membership, or make a donation;

  • When you contact or interact with us whether in person, by email, phone, SMS or other forms of communication, or via our website or social media;

  • When you engage with us during events or coaching sessions;

  • When you participate in our surveys, competitions, promotions, events, or other activities.

 

3. What Are the Purposes For Collecting, Holding, Using and Disclosing Your Information?

We collect, hold, use and disclose your information for a variety of purposes including:

  • To provide you with the products and services you have purchased;

  • Informing you about products, services, upcoming events, and/or special offers (see the Direct Marketing sub-section below);

  • To provide you with appropriate responses and guidance during events or coaching sessions;

  • Any purpose which we notify you about when we collect your information or to which you have provided your consent;

  • Providing customer support, and responding to your enquiries or complaints;

  • Complying with our legal obligations, assisting government and enforcement bodies or regulators, or where otherwise required or authorised by or under law, or an order of a court or tribunal; and

  • Assessing and considering your application (if applicable) as a prospective job applicant or contractor.

Direct Marketing

We may send you direct marketing to inform you about products or services, special offers, promotions and events that may be of interest to you. These marketing communications may be sent to you using any contact details provided by you, such as post, phone, email or SMS.

If you do not wish to receive marketing communications and surveys, you can let us know at any time using the contact details on our website, or utilise the “un-subscribe” or other opt-out function offered in the communication.

Your opted in consent to receive direct marketing communications from us will remain current on an ongoing basis unless and until you advise otherwise.

We may disclose your information in the following ways:

  • Testimonials - we may publish (including by posting on social media) any testimonial you provide us (with your consent), which may contain personally identifiable information;

  • Reference Checks - to your employer or former employer (to conduct a reference check for potential employment applications); and

  • Legal Obligations - to third parties where required by under law.

 

4. How We Hold And Protect Your Information

We may hold information about you in digital and paper forms. We take reasonable steps to protect your information from misuse, loss, interference, and from unauthorised access, modification or disclosure. Some of the ways we protect your information include:

  • Restricting access to your information only to personnel who need it to perform their functions;

  • Utilising and maintaining information security applications to prevent unauthorised access or damage to electronically stored information, such as requiring identifiers and passwords, and anti-virus software;

  • Maintaining physical security over paper records; and

  • Premises security;

 

5. How You Can Access Your Personal Information And Seek The Correction of Such Information

You may request a copy of the information we hold about you at any time, by contacting us using the contact details on our website.

Access to your information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or if the request for access is frivolous or vexatious. If we deny or restrict your access, we will write to you to let you know why, unless, having regard to the grounds for the refusal, it would be unreasonable for us to do so. You may make a complaint about a refusal to the Office of the New Zealand Privacy Commissioner (New Zealand).

We rely on the information that we hold about you to provide our products and services to you, and to perform our business functions. Therefore, it is very important that the information we hold is accurate, complete, up to date and relevant. This means that, from time to time, we may ask you if your information is still accurate and up to date.

If you find that any information that we hold about you is incorrect, you should contact us immediately and we will take reasonable steps to correct it.

You may also ask for any information to be deleted and/or destroyed.  Please note that any information that is backed up will not be physically deleted, but if a backup containing information that you have requested to be deleted is subsequently restored by us, the information will be deleted from the restored data.

 

6. How You Can Complain About A Breach of the Privacy Principles

If you believe that your privacy has been compromised, or if you feel that we have breached the privacy laws, you are entitled to make a complaint. Complaints can be made by using our contact details on our website.

We endeavour to respond to you within 24 hours to acknowledge the complaint and explain how we will investigate it.  We will work with you to try to resolve your complaint within 20 working days.  Any communications will be made or followed up in writing, and will include the reasons for any decisions made on our part. When this timeframe is not possible, we will contact you and let you know how long it will take for us to resolve your complaint.

If your complaint is not satisfactorily resolved, you can contact us to discuss your concerns or lodge a complaint with:

 

7. Disclosure of Personal information to Overseas Recipients

We may disclose your information to our service providers that are located or hold data overseas including in the USA, Singapore, Australia, and New Zealand.

 

8. Amendments

We may change this Privacy Policy at any time by publishing the amended version on our website.